It’s no secret that consumers have a short attention span. They’re always on the hunt for the next deal and the next new thing.
Keeping your clients coming back and keeping them from leaving requires being on the lookout for new trends. It’s not easy, but it pays off if you do.
There are many ways to keep your customers from leaving, but it’s all about being creative and staying ahead of the game by constantly putting yourself in the customer’s shoes.
1.Make them feel special
Everyone loves when someone cares about them – does not matter if it is their partner or random person. Give suggestions on what can work the best for them from your past experience but always your customer has the last word, stick to it and accept it.
Also sharing a compliment on the client’s needs is one of the best ways to enhance the connection and spark their interest in the new “style”. Starting a light conversation can make them feel really pleased and welcomed.
2. Deliver more than expected
You should be willing to go out of your way to help your clients. It is also important to be professional and to provide your clients with the best customer service possible.
Always add that extra touch which means nothing to you, but a lot to your customer – This can be like a free small “shampoo-tester” which will make them smile and feel special.
P.S make sure whatever you decide to give them or treat them with is what they will remember and come back for.
3. Be active
Research says that hair stylists that post & engage more than 3 times per week on social media tend to get 21% more sales per month. Make sure you are following the latest trends and keep up with the best design possible.
Customers notice everything, even that small change you should make on your website each week – such as the main image. It will help you spark that extra little interest in you and your brand.